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Community Help and Support
hamishwillee | 29 March, 2011 02:29
Community Help and Support is a new Forum Nokia project where you can suggest enhancements or raise defects against the wiki, projects, blogs or discussion boards.
Some of you will be wondering how this differs from the feedback mechanisms we've offered in the past. In terms of infrastructure, the main difference is that this system is based on Forum Nokia Projects, so in addition to discussion boards, there is a ticket system for tracking of issues. It is now very easy for you to track where your suggestion is going, and in future we plan to add ticket voting, so the more popular suggestions will float to the top.
Our commitment to monitor the suggestions and reports will be strengthened by this ticket system. We will act on every suggestion by reviewing them, fixing bugs and adding enhancements that benefit the community.
It's early days yet, but we've already used this mechanism to track and fix a few issues, including an enhancement to allow SIS files tobe directly uploaded to the wiki, and a task to rename a category to be in-line with the Forum Nokia ontology.
We hope you like it, and will help us build a better community site!
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