QA Problem - Failed Case 1: Expired Certificate

An app we uploaded for the Ovi Store is getting rejected with "Failed Case 1: Expired Certificate" ...

The app is Symbian Signed and the certificate is valid until 2019. There are no certificate issues with our tests -- anyone have any idea why this is happening? Any solutions? Nokia has yet to respond.


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This is the QA message:

Comments from the QA team:
Failed Case 1: Expired Certificate
Summary: Application was not properly signed
Requirement: All application and contents being submitted to Nokia must be certified through trusted foundations such as Java Verified or Symbian Signed and must obtain a signed certificate before it is accepted through Publish to Ovi. Steps to conduct the test: 1. Select the application/content to download. 2. Try to install it 3. Observe the error message when the user tries to install: “Expired Certificate” Expected Results: The application should not display any certificate messages. The application must be signed. (public, Moderation in progress -> Qa failed)
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Thanks

Do you have a publisher id?
Did you submit the application to express signed or certified signed?
Are you sure you uploaded to OVI the correct application.

There was a known issue with the 5800 where if it was rebooted without a SIM then no apps can be installed and you did get an error as above. But I must stress this was a 5800 only issue.

@ Paul, thanks for your reply please see below:

Do you have a publisher id?

- Yes I have a publisher ID.

Did you submit the application to express signed or certified signed?

- The application is expressed signed.

Are you sure you uploaded to OVI the correct application.

- Yes I have uploaded, to OVI, the correct application. I have tested it on my end and I get no certification error messages. This app is meant for the 5800.

Search both these forums and the Nokia support forums for "5800 expired certificate" as this is a known issue on the 5800 when you boot it the first time without a SIM card being installed.

I suggest you go back to Nokia, pointing out this is a known defect and make sure the tester was aware of it before they did the test as it sounds like the device was in a state where it would never install anything.

See [url]http://discussion.forum.nokia.com/forum/showthread.php?t=153348[/url]

Thanks Paul, we'll do that and post any results.

The 5800 version of our app was failed by OVI for the same reason on Saturday. We're contacting them with details of the known problem, and VerifySymbianSigned / AnalySIS results.

Is there a Nokia reference number for this bug?

Not that I know of, there probably should be however, the reference I provided is probably the best overview of the issue.

Searching google for "5800 expired certificate" certainly throws up plenty of issues

Hi brocklehurst, have you received a response back from Nokia on this issue? They have yet to respond to us and our inquiry was sent a week ago.

No, nothing back. We contacted them 9 days ago.

They just got back to us today with this:

"I've passed this information on to our QA team. (It's worth noting they are somewhat backlogged with the upcoming store launch, so it may be a short while before the issue can be addressed.)"

If I get any more info I'll post it here.