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I have emailed the new address to get developer certificates before publishing a Symbian app to Ovi, [email]developer.support@nokia.com[/email], and it is taking a long time with no response. It is now almost three weeks with no response. Is this normal? What are other developers experience with this?
Hi May be I am misleading, is it not this right email ? [email]publishtoovi.support@nokia.com[/email]
Yes, you can read similar stories in the related board ([url]http://www.developer.nokia.com/Community/Discussion/forumdisplay.php?202-Publishing-to-Nokia-Store[/url])
I have a strange impression that who write complaints there, might get a faster service. Sometimes, perhaps.
This thread can be moved there if you like that.
Mahbub: I also had that idea first, but [url]https://www.developer.nokia.com/Distribute/Ovi_Store_guidelines.xhtml[/url] actually suggests this address at the bottom of the page, and it also appears in some discussions. 'Ovi' is planned to become 'Nokia' for a long time, and apparently it has begun recently, with the new store client as I read.
[QUOTE=wizard_hu_;862775]Yes, you can read similar stories in the related board ([url]http://www.developer.nokia.com/Community/Discussion/forumdisplay.php?202-Publishing-to-Nokia-Store[/url])
I have a strange impression that who write complaints there, might get a faster service. Sometimes, perhaps.
This thread can be moved there if you like that.
[/QUOTE]
Thanks for the replies. Yes, please move this thread there if you feel that is a better board.
[COLOR="navy"][QUOTE=kls_;862761]I have emailed the new address to get developer certificates before publishing a Symbian app to Ovi, [email]developer.support@nokia.com[/email], and it is taking a long time with no response. It is now almost three weeks with no response. Is this normal? What are other developers experience with this?[/QUOTE]
You may want to check your junk/spam folder for our response and update your address books with [email]developer.support@nokia.com[/email]. Can you provide me with the ticket reference number so we can double check if we have attempted to contact you?
[quote]Hi May be I am misleading, is it not this right email ? [email]publishtoovi.support@nokia.com[/email][/quote]
We have recently changed our Nokia Publish Support email to [email]developer.support@nokia.com[/email]. Please see the following link in our support page: [url]http://support.publish.ovi.com/?p=2075&type=alert[/url]
Andrew[/COLOR]
My developer certificate has also expired. On October 8 I've sent an email to [email]developer.support@nokia.com[/email] with the topic "Expired OVI-certificate" but didn't receive an answer till now. My junk/spam folder is also empty...
[COLOR="navy"][QUOTE=patrickfrei;863710]My developer certificate has also expired. On October 8 I've sent an email to [email]developer.support@nokia.com[/email] with the topic "Expired OVI-certificate" but didn't receive an answer till now. My junk/spam folder is also empty...[/QUOTE]
Hi Patrick,
It appears there may be an issue with our outbound communication. We had sent a response to this email on the 3rd of Oct (original creation date was Oct 3). I have asked the delegated support specialist to resend the response via email. Please let me know if you have not received this by today.
Andrew[/COLOR]