How to manage app updates

I have published Qt app on nokia store and I've updated it serveral times
already.
Here's how I made it:
* I've created content item, set metadata
* I've added content file, set sis file
* On app update I've EDIT existing content file setting new sis file
* Submit content file to QA

Now I got my app partially failed QA. Say it passed for S60 and failed
for S3 devices. Before update I got my item published for S60 and S3
devices and after update I got my updated item published for S60 devices
only.

It's not the best way to handle updates, isn't it?
I guess if I added new content file for new version and submit it to QA
I would end up with better result: new item for S60 and old item for S3.
How do you handle content file management?

So the published item was unpublished? This is strange...do you have multiple content files?

[COLOR="navy"][QUOTE=nETPOBu4;863455]I have published Qt app on nokia store and I've updated it serveral times
already.
Here's how I made it:
* I've created content item, set metadata
* I've added content file, set sis file
* On app update I've EDIT existing content file setting new sis file
* Submit content file to QA

Now I got my app partially failed QA. Say it passed for S60 and failed
for S3 devices. Before update I got my item published for S60 and S3
devices and after update I got my updated item published for S60 devices
only.

It's not the best way to handle updates, isn't it?
I guess if I added new content file for new version and submit it to QA
I would end up with better result: new item for S60 and old item for S3.
How do you handle content file management?[/QUOTE]

Hi nETPOBu4,

Do you know why your application had been failed for Symbian ^ 3 devices? I doubt this is an update issue but perhaps a problem with your actual file. Can you write to [email]developer.support@nokia.com[/email] and provide us your content item link and we can investigate this issue on your behalf? Please add [Discussion Board] to the beginning of the subject line so I can easily locate and extract your email from our system.

Best regards,
Andrew[/COLOR]

[QUOTE=tamhanna;863461]So the published item was unpublished? This is strange...do you have multiple content files?[/QUOTE]
Nope. After patrial QA fail item become invisible to devices that failied
part consist of. Content item is still published.

[QUOTE=Andrew Nokia;863465][COLOR="navy"]
Do you know why your application had been failed for Symbian ^ 3 devices? I doubt this is an update issue but perhaps a problem with your actual file. Can you write to [email]developer.support@nokia.com[/email] [/QUOTE]

I've already mailed publisher support.
I want to discuss here a general concept of handling updates.
Simply put I ask here: to have or not to have multiple content files
per one content item? How profi do it?

[COLOR="navy"][QUOTE=nETPOBu4;863507]Nope. After patrial QA fail item become invisible to devices that failied
part consist of. Content item is still published.



I've already mailed publisher support.
I want to discuss here a general concept of handling updates.
Simply put I ask here: to have or not to have multiple content files
per one content item? How profi do it?[/QUOTE]

Generally if you wish to update your application, you would want to replace the current published file with the new one. Creating a new file will create a new file ID and existing users may have issues updating to this new file since the original file ID downloaded would not match the new file ID.

I advise you to fix the issue with the Symbian ^ 3 devices so you can distribute your content on both device platforms. If you provide me with the support ticket reference number, I can look into your case and get further clarification from the appropriate teams.

Andrew[/COLOR]

Ticket number is #77340

Hello,
sorry, but I do not understand.

What is this Ticket ID?

I opened new thread about QA fail because this one is about app updates in general [URL="http://www.developer.nokia.com/Community/Discussion/showthread.php?229603-QA-team-playing-up-and-no-publisher-support"]http://www.developer.nokia.com/Community/Discussion/showthread.php?229603-QA-team-playing-up-and-no-publisher-support[/URL]

[COLOR="navy"][QUOTE=nETPOBu4;863853]I opened new thread about QA fail because this one is about app updates in general [URL="http://www.developer.nokia.com/Community/Discussion/showthread.php?229603-QA-team-playing-up-and-no-publisher-support"]http://www.developer.nokia.com/Community/Discussion/showthread.php?229603-QA-team-playing-up-and-no-publisher-support[/URL][/QUOTE]

I have found the support ticket in question and am approaching the operations team on this issue. Please stay tuned for the update.

Andrew[/COLOR]