FAQ: Rankings and Reviews

Welcome to the Published Content and the Nokia Store Discussion Sub-forum. Please familiarize yourself the common questions regarding the Nokia Store mechanics. Full details can be found in our FAQ section: [URL="http://support.publish.nokia.com/?cat=6&topic=50&faq=Rankings%20and%20Reviews"]Rankings and Reviews[/URL]

[B]How does “Top Free”, “Best Seller” and “New” rankings work?[/B]

When an application gets published on the Nokia store, it will surface in the New section in the store for extra visibility.

After 7 days, it will be placed in the Top Free/Best Seller section according to download performance.

[B]Someone has posted a review for my content. How do I contact them?[/B]

Unfortunately there is no way to contact the customer due to the privacy policy agreement held between Nokia and our Nokia users.

[B]Can I remove user comments for my content item?[/B]

No. User comments cannot be removed by publishers.

That said, end-users can click on Report Issue in Comments page and report questionable content and comments that will be reviewed by our teams for removal.

[B]Can consumers request for refunds?[/B]

A consumer may request for refunds through Nokia Customer Care. Kindly note that customers will require a Nokia account in order to submit an inquiry with Nokia Customer Care. If they do not have an account, they can register at Create your Nokia account.

[B]How do I maximize content visibility in Nokia Store?[/B]

• Screenshot images: Use the 3 screenshots to illustrate your application
• Category: Select the category that best describes your application. By selecting the relevant categorization tags, you make it is easier for users to find your content under the correct category
• Keyword: Select relevant keywords that consumers may use to search for your content in Nokia Store
• Spotlight promotion: Ensure your spotlight images are uploaded should your application be selected for Spotlight
• Marketing Tool: Create a high quality personalized banner to market your content
• Language and Country Distribution: Select the languages that the application supports under the ‘Distribution’ tab. Select all countries that match the supported languages from this list. Only English content can be distributed globally.