Two weeks and no reply from them. I guess it wasn't only the holidays.

Thanks wizard. I considered that, but a holiday since early December is early. Maybe it was a combination of that and another factor. I'll see what happens this time.

Thanks.



.

Any idea why no word from either?

Are there any other direct email addresses to try?

I've been trying to contact support on a financial issue, first at indirect.ap@nokia.com, then through the site, in both cases no reply.

Is there an issue with support right now?

What's the usual response time from indirect.ap@nokia.com?

I received an email message with a new password for the publishing account. I didn't trigger it myself. Did anyone else receive such a message?

I don't know if 50%, but a big drop, yes.

After the Sep-Oct problem I saw a drop of -60% (Although there was another factor then, I ended a sale. But I compare it to the figures before the sale)....

Thanks. Too bad on these policies, though.

How long do store moderators take to reply?

The resolution I was seeking was contacting the user to ask him to modify the comment. I don't think he meant harm, but the way it turned out it's...

I think the recent splitting of the Nokia Store forum into multiple subforums is harmful more than useful. The original single forum wasn't high traffic enough to warrant splitting. Now there 8...

A week ago I flagged a user review on an app of mine as "abuse", providing details.

It's not a classic case of abuse but something more subtle, so it's possible this will require a conversation...

You mean in October compared with previous months?

Yes. See here: http://www.developer.nokia.com/Community/Discussion/showthread.php?224068-Ovi-reports-not-working/page4

If you found it on the web before it went public in Nokia's store I think you have a case against Nokia, assuming you didn't give it to anyone else.

But if it was live, that's just how the...

Andrew, I sent a private message about a week ago. I hope you still could have a look. Thanks!

Two October sales in Costa Rica for >700 EUR estimated revenue. October period still fishy? That stat wasn't there a few days ago, is now.

Andrew, I tried sending a private message but you've exceeded your message quota. :)

The store's reporting problems started late Sep, and lasted for at least two weeks. I thought that's the reason I'm seeing drastically reduced sales. But then the problem was supposedly fixed, and...

The question is if that's what caused the decrease since the end of September. Do you still see reduced sales?

Have you tried that? Did it work? I had a 1 month sale (2 EUR -> 1 EUR) which...

Although there's a confounding factor in my case, I see -65% sales from the "expected", and that's for the whole of October.

What changed in the placement? Is it possible the change caused that,...

Thanks for the update, Andrew.

I don't, but I don't think the sales counts changed retroactively, only the revenue.

By the way, I haven't heard back from developer.support@ since the 22th, but now that this is being...

Can you share your findings here? I have unexpected lower sales count too.

I can't be sure it's abnormal, though, because the Ovi problems started almost aligned with the end of a sale I did. But...

I just tested to see when it happens. On an existing item I added a new description translation. Saving the new description the first time works okay. Editing and saving after the 1st time it's shown...