2.5 months, still at the technical service!!!!! :(

[fabetto]

hi
i am living in istanbul turkey.
i hv a e71. i gave it to the nokia (kvk) service because of a camera problem. i could take it back more than 30 days later, but have seen that the camera was still problematic!!! i had to leave it at the service the next day! isnt nokia testing the phones before giving itback to the customer??? finally nokia has accepted to change the phone with a new one, but it has been 2 weeks now!!!
i am not able to use my phone since 2.5 months now!
i am told by local nokia that they are waiting a new phone from abroad!!! there are so many phones at the stores, just take one back an give it to me, so simple to do, and make your customer happy!!!
this is absolutely a scandal! a real disaster and you are losing clients! i understand why nokia is declaring loses! i completely condamn this performance! i still wait for a new phone!
please contact you local nokia and do the necessary to clear this mess for good order sake!
phone imei no: 352924023416139

[wizard_hu_]

The end-user support discussion board is located at the main Nokia site, http://www.nokia.com/discussions in particular.
Forum Nokia is not involved in distribution of devices, it is about support for software developers.

[fabetto]

thank you, i cannot go into this link???
i hv to solve this issue either i will go to the justice.
can you please send to my email address, the contacts's email addresses to whom i shall send this complaint to in nokia?
tx.

[Symbian_Neil]

thank you, i cannot go into this link???

That link works fine given by Wizard. Its the right place as this discussion board is for Software Development support and has nothing to do with end users grievances.

can you please send to my email address, the contacts's email addresses to whom i shall send this complaint to in nokia?
tx.

Somebody in that discussion board can help you better really.

Good Luck!