Does anyone receive replies to emails sent to PublishToOvi.Support@nokia.com?

[Sasler]

I'm just wondering if it's only me or is almost impossible to receive replies for emails sent to PublishToOvi.Support@nokia.com?

[balagopalks]

AFAIK, they wont work on week ends, But am sure you will get a response. I have seen replies coming back with in 24 hrs.

Regards
Gopal

[Sasler]

AFAIK, they wont work on week ends, But am sure you will get a response. I have seen replies coming back with in 24 hrs.

Regards
Gopal

Yes, I know that. However, for some questions I've never got a reply and I've waited several weeks. I'm not complaining. I just want to know what is the best way to get answers regarding QA issues.

Cheers

[balagopalks]

The best and official way is to write to that mail id. They do receive several hundred mails a day and I guess in some worst cases there may be a chance to miss to reply. Let me know if you still fail to receive a reply and I can try to help.

Regards
Gopal

[tamhanna]

Hi,
it ranges from 24h to a week.

They are not the fastest, but I have not had them completely ignore an email so far.

If you have large issues, send me a mail and I can try to escalate it via some friends...The adress is tamhan at tamoggemon dot com, but be prepared to show reasonable proof of delays.

[sh2sg]

i send email to this address every day about payment service is not working, there are 5 emails so far, i will see when they will reply me...

[Tiger79]

I send two emails in total over the last 7 days, always got a response within 48 hours, and I even got one on Saturday !!!

[tamhanna]

i send email to this address every day about payment service is not working, there are 5 emails so far, i will see when they will reply me...

These take long.

They still didnt manage to correct my account settings for example.

[OviBecca]

Dear all,

Publishtoovi.support@nokia.com receives over hundreds of emails daily and emails are answered on a daily basis. We will try to answer your inquiries within 48 hours however, at times, we will need to contact other teams for certain issues. Your patience is appreciated.

OviBecca
Ovi Publisher Support Specialist

[tamhanna]

Hi becca,
what about sending out a template answer in the case that you have to defer?

All the best
Tam Hanna

[MWillits]

I'm just wondering if it's only me or is almost impossible to receive replies for emails sent to PublishToOvi.Support@nokia.com?

I get replies regularly and they are helpful and make sense most of the time.

I suppose that replies sometimes take a bit because issues need to be investigated. I try to always be constructive and provide as much relevant info as possible - perhaps this would help?

[xlazom00]

I prefer ticket system
It will be great to see progress of my ticket( time to solve ) and as customer I can close it.
I think most people don't use report problem form in ovi store publish for some time

[tamhanna]

Hi,m
I actually have to admit that I had no real issues with them either - for me, they have been very useful so far.

Send me an email to my accoun t and I will see how I can help you. Or, post the query here so that we can kill it for you...

All the best
Tam Hanna