Anybody else noticing the reports are not working?

[xuelanding]

My data has been updated today, looks not changed much than before.

From China.

[radeknati]

Another day passed and the reports did not change much - I'm certain that there are a lot of misses. I hope that everything will straight out.

[kbcool]

My reports have updated but as others have noted it looks like maybe the data is not correct. Both sales and free downloads have not gone up much for 5 days.

[OviEmma]

Hi Everyone,

Please note R&D team has since fixed the reporting issue. As of today March 16.2011 any missing transactions should appear in your reports from the days that they originated. If your downloads are still missing please email Ovi Publish Support at PublishtoOvi.Support@nokia.com

kind regards;
OviEmma

====================================================

Some kind of response from Ovi on this problem will be much appreciated. Its is already 4 days now and it is unknown when the problem will be solved. A short message here will save the Ovi support the "pleasure" to answer tens of e-mails with the same question from many publishers.

[jetrix74]

Did anybody else loose downloads in the last update?? I don't mean ferwer downloads, but the total downloads actually getting decreased.

[vereal]

Did anybody else loose downloads in the last update?? I don't mean ferwer downloads, but the total downloads actually getting decreased.

Yes, today also decreased the number of downloads for the past several days. About minus 2-3 thousand. Thanks it is free content, and paid remained in place.

When OviStore runs out of these "swing "???

[Jon Heron]

The day before Ovi "upgraded" the store I received my first rating on one of my apps, a 5 star! I was very happy and for once my app appeared on page 4 of the best seller list, instead of page 24 and sales were ramping up... I was hoping this was a sign that things may be turning around for ovi...
That same day Ovi broke the store and my reporting has not shown a single sale, for any app, since that day...
I sent an email to support as suggested by Emma below but I am not holding my breath for an answer...
I still have not received a response to some important questions I sent to support almost 3 week ago...
This place is truly unbelievable!
During this same time frame I was able to release my 2 apps on the Android Market place (thanks to BogDan's Necessitas port) and have enjoyed sales everyday with accurate reporting and interaction with purchasers to fix some issues (droid capacitive screen phones require large finger sized controls for a nice user experience). Its amazing how much the customers appreciate it when the developer contacts them to fix their issues, it has resulted in the customer changing the low review to a 5 star review each time...
Jon

[OviStewey]

HI

The reports have been down for a a couple of days. The issue should be resolved by now. Please not that although the reports were not updated when there was an issue, the internal system did capture the regular data as it occurred.

Thank you

[pixsta]

Anyone else noticing a drop in sales over the last few days? It's about 30-50% for me but maybe it's just because of the easter weekend?

[Jon Heron]

Anyone else noticing a drop in sales over the last few days? It's about 30-50% for me but maybe it's just because of the easter weekend?

Yep, seems to be down since Friday or Saturday for me, only 2 sales in that time...
Cheers,
Jon

[pixsta]

Yep, seems to be down since Friday or Saturday for me, only 2 sales in that time...
Cheers,
Jon

Ok, let's hope that there is a problem with the stats and not a real drop in our sales . For some of my items the stats seem fine, but for others the sales dropped as stated above.

[naveen_r6]

Are the reports not working again

[mstream]

I have not seen anything in my reports for three days. I know that there were sales, but nothing is shown in OVI reports.

[nETPOBu4]

I can confirm that. Not a single sale within last three days.
However free content download stats are ok.

[juanmpmp]

I have the same problem. 3 days without news in estimated revenue reports.