Refund/Returns Policy

[Paul.Todd]

Is there any documentation that clarifies the process for refunds and returns as it looks like Nokia control that.

Point 1:
What will stop people paying for a game, using it for a month then claiming a refund/saying the SMS billing was not done by them etc?

Point 2:
Who decides at what point a refund should be issued? Since it appears Nokia can do this arbitrarily, sales could take a huge hit since

I am a bit confused about this statement "If you have problems and dont sort them out Nokia will invoke the clause to deduct a further 40% for refunds " in http://wiki.forum.nokia.com/index.ph...ual_developers

Since the operator has already deducted the refunds from the gross sale price, why does it appear an additional 40% will be deducted?

This post is inspired by
http://www.techcrunch.com/2009/03/25...pt-developers/

[pmuilu]

Since the operator has already deducted the refunds from the gross sale price, why does it appear an additional 40% will be deducted?

This post is inspired by
http://www.techcrunch.com/2009/03/25...pt-developers/

That sounds strange indeed.

Is it possible to disable operator payment? I'm not going to pay 40% from my own pocket if somebody wants refund. Can you Ovi guys shred some light on this?