How can we contact a customer that describes a problems in his review

[ori_regev]

Hi,

one of our customers has experienced a certain problem with one of our applications.
We would like to contact him directly in order to provide assistance, but all we have is the user name under which he wrote his review.

Is it possible to contact him and provide assistance via Ovi or to somehow reply to him via the reviewing system?

It's quite frustrating that we know how to solve his problem, but not being able to contact him via Ovi...

Thanks,
Ori

[OviNick]

Dear Ori,
You can go into the review page and enter you consumer report email address directed to any of the users with issues. The Ovi Store privacy policy prevents us from providing user information.

Nick
Ovi Store Publisher Support
http://publish.ovi.com/
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[Haapakanni]

"The Ovi Store privacy policy prevents us from providing user information."

Hi, is there any changes to the policy? It would be nice if the application provider could also provide full customer support for the customer directly..

[tamhanna]

Still no change,

All you can do is try to hunt the user down using google...