Ovi's search-function broken

[tamhanna]

Already responded. I need further info on what you have done already.

[oviJude]

Dear Spol,
Did you get a response from publishtoovi.support@nokia.com? If not, please send me a private message of your email address, company and the content name and I'll be able to follow up on this matter. Sorry for any inconvenience.
Regards,
oviJude
OVI publisher support manager

[spol]

Dear Spol,
Did you get a response from publishtoovi.support@nokia.com? If not, please send me a private message of your email address, company and the content name and I'll be able to follow up on this matter. Sorry for any inconvenience.
Regards,
oviJude
OVI publisher support manager

Hi Jude,
I have had a response from publishtoovi. The response was the same as always; that it will be fixed soon. That seems to be a standard reply but nothing has changed. As you probably know, there has been search problems since Ovi was launched. Most have been fixed, but my problem still exists. I've emailed publishtoovi.support numerous times.

I had a conversation with you, via email, about the problem on the 2nd of December. I sent you screenshots of the problem. Your reply at that time was

I get what you mean. Yes you're right there is a problem in our search engine. It will be fix in a few weeks.

This was the fourth conversation I had with people from your team. The search problem has not been fixed. There has been no progress on the problem.

As you can imagine, this is frustrating.

[spol]

Hi Jude,
Has there been any progress on this?
Thanks,
Spol

[spol]

My application that is not found in the search index, is no longer available in the Ovi store.
No application = no sales = no revenue.

Does this mean that something is finally happening or does it mean things have become worse.
Could some-one please advice me? The app's status is still 'published'.

[spol]

My application is still missing from Ovi.
Can some-one from Ovi please reply to this thread?

Please. I've being pleading for months for a solution to the search problem.
Now that my app has disappeared from the Ovi store, can some-one please take ownership of the problem. Please.

[spol]

App is still missing. Can some-one please help?

[oviJude]

Dear publisher,

Sorry for getting back to you late on this. The problem is still unsolved up to now unfortunately. However, there is a workaround to this problem. If you put in Trial - I park Here and Full - I park Here as the content title, it will work. The reason why it's not working previously is because the first few words of the title are exactly the same and our search engine treats both trial and full as 1 content in the search result. But if you change the word around, it should work.
Let me know if you have other question.

Regards,
ovijude

[spol]

Hi Jude,
The app has disappeared from the store.
Spol

[jimgilmour1]

Hi Jude,
The app has disappeared from the store.
Spol

hi
are you talking about the MagicStudios entry or the Wyrmgard RPG entry underneath this.

Thats with "ANY PHONE" Selected I found Wyrmgard RPG
in Games Adventure

So I select "Any phone" and put in the search on top right corner "Wyrmgard RPG" and got the game back. Then I entered "RPG" and I got back 6 game apps
One being "Wyrmgard RPG"

When searching for "MagicStudios" get result.

The main question is why does the search one show up one copy when using the developer name Moblyng Games has 8 games listed with different titles

as far I can see this is a problem, but dont see whats happening.

I am not logged in and have not select a phone. I am using English UK.
Does this mean you are having trouble with you Chinese versions or is there another app missing is so tell us the name?.

What search is failing? Give us a clue


Jim

[spol]

Hi

Yet another month has passed and nothing has happened to resolve this problem.

I made the changes to my app names, as suggested by OviJude, but that had no effect what-so-ever. This last work around is the 6th conversation I've had about this particular problem. It's crazy... I've emailed senior management inside Nokia and my emails about this problem have been ignored.

I feel like a muppet coming on here week after week pleading for a solution.

Can I please get a fix? On December 2nd, I was promised a "fix in a few weeks".

[henrikweide]

I feel your pain.

When people ask me how to find something on the Ovi Store, I recommened them to use Google instead on the device's built-in browser. This actually works.
Example:

type into Google: "<productname> Ovi Store"

The first links appearing will in fact be the product page you're looking for in the store. When clicking on it the store usually opens automatically.

While this solves some of the discovery problems, it is still epic fail that basic key-word search doesn't work inside the Ovi Store. I cannot see any logical reason why this shouldn't work.

Hi

Yet another month has passed and nothing has happened to resolve this problem.

I made the changes to my app names, as suggested by OviJude, but that had no effect what-so-ever. This last work around is the 6th conversation I've had about this particular problem. It's crazy... I've emailed senior management inside Nokia and my emails about this problem have been ignored.

I feel like a muppet coming on here week after week pleading for a solution.

Can I please get a fix? On December 2nd, I was promised a "fix in a few weeks".

[petrib]

it is still epic fail that basic key-word search doesn't work inside the Ovi Store. I cannot see any logical reason why this shouldn't work.

The logical reason I can easily see is: programming/design error on Nokia's side regarding the Ovi Store search feature.

Another logical, and related reason, is: failed quality control (or greed by business owners that did not want to wait) that allowed such a broken feature to be released.

[spol]

The new version of the site has been released.
Last week OviAndrew told me that the problem would be solved in the "next version of the Ovi store".

It's still broken.

[oviJude]

Hi Spol and others,

If there is a problem in searching for your trial or full version of your application or you're having problem to have them both showing up, please remember to apply both of the following:
1. The display name for trial and full version should be different.
Trial - application name
Full - application name
or
application name - trial
application name - full

2. The description of both applications should not be identical. If the description is identical, the search engine cannot identify between the 2.

Please email publishtoovi.support@nokia.com if you have other question.
Regards,
oviJude
Ovi publisher support