No sales reports, reloaded

[tamhanna]

Hello Folks,
I don't see any sales for any of my products ever since the 19th.

Are we having yet another reports issue here?

Tam

[tjoozey]

Your stats should update. It takes a while for servers to reboot at times. They will show.

[tamhanna]

Hi,
no data for another day.

I am starting to get worried. As a press campaign is currently running, well, I dont believe that we are really not making any cash!

[pranayama]

Also my sales reports haven't been updated since 19th...

[tamhanna]

Hi,
already posted a PSA of sorts:
http://tamss60.tamoggemon.com/2010/0...massive-delay/

All the best
Tam Hanna

[henrikweide]

Same here, the reports also stop at the 19th of January 2010. Nice to hear we are not the only ones, so that our products haven't stopped selling after all :-)

Anyway, my experience tells me, it will evetually catch up again. It seems there can sometimes be some delay between some local servers and the reporting system - at least that is what the Ovi team has told us before.

Let's hope the best.

Regards,

Henrik Weide,
Progressive Media.

[mstream]

Same here, the reports also stop at the 19th of January 2010.

I have exactly the same problem

[Guru77]

I have exactly the same problem

Same problem here, device percentage updates every day but sales shows zero.

[jscurtis]

Yes same for me.
I reported this to OVI last week and they replied with "report issue is known to us and we are working on it".

It would be nice to get an update on this OVI?

http://s60bluetoothremote.blogspot.com/
http://bmicalc.blogspot.com/
http://viewsdp.blogspot.com/
http://fontview.blogspot.com/

[modifed09]

Yes same for me.
I reported this to OVI last week and they replied with "report issue is known to us and we are working on it".

It would be nice to get an update on this OVI?

http://s60bluetoothremote.blogspot.com/
http://bmicalc.blogspot.com/
http://viewsdp.blogspot.com/
http://fontview.blogspot.com/

yes, same here - nothing since jan 19 - can anyone tell us when the problem is likely to be resolved? thanks

[Utumn0]

Like someone wrote here already, the 'per device' percentages keep being updated every day, but the 'per country' as well as 'total' sales figures keep experiencing up to 1-week long hiccups. Obviously Nokia has a problem with data from some countries coming up late.

BTW, if I calculate the total amount of sales from the 'per device' list ( I just assume that the least popular device percentage means 1 sale - and I take into account rounding so I *can* precisely calculate total sales this way ) I arrive at sales figures roughly 10% highier than the one reported in 'per country' and 'total' ( those two match ).

This effect has nothing to do with 'per device' being more up-to-date, because right now the 'per country' list got updated ( the 'number of sales per day' graph shows yesterday's bar ) and it's still roughly 10% of a difference.

Could anyone else perform this experiment?

[jscurtis]

reports have been updated last night, thanks OVI

Regarding Utumn0's question below, it would be good if somebody from OVI could answer.
If I try the same calculation, that is to take the lowest device % as 1 sale, then calculate the total sales it differs from my reported total sales by more than 10%.

One questions, are the device percentages revenue by device not number of downloads?


http://s60bluetoothremote.blogspot.com/
http://bmicalc.blogspot.com/
http://viewsdp.blogspot.com/
http://fontview.blogspot.com/

[shaii]

the 20'th day has 0 sales on my report which is odd since no other day has 0 sales on my report and its the day that this latest glitch happen.
does any1 else have this?

[Utumn0]

I do have sales on the 20th, even higher than usual.

[jscurtis]

yes I have had some sales every day this month.