[moved] Technical support for companies only?

[vvv444]

Hi,

Have I understood right that I only can submit technical support request when I have "free company account to access eStore"? Does that mean I can't get support if I'm not representing a company?!

Regards,
Vasili

[ltomuta]

No, any developer can create an account and open a support request, the only condition is a valid credit card The registration form will ask for a company name, just use your name there as well. However, if your support request will end-up in an API Partnering request you will have to be creating it in behalf of a company since a license agreement will have to be signed by a legal entity.

[vvv444]

Oh, I see. So the support isn't free? There is a charge? Haven't seen this written on the support page.
Pity. I don't plan to sell the software I develop. Maybe release as freeware... So I can't afford paying for support

Thanks!

[ltomuta]

No problem, this is why we have these discussion forums, there's plenty of free peer to peer support here for everyone.

We shall make sure to update the service description page so that one knows what to expect. Thanks for letting us know about the problem.