"We are experiencing problems with the payment service"

[postmfm]

I'm consistently getting "We are experiencing problems with the payment service." today when trying to purchase items from OVI. Anyone esle with same problems?

[zokito]

Hi all i have also tried to purchase two apps yesterday and today and i am getting the same error what is going on?

[postmfm]

This problem is still present. Unable to buy anything.

[mobileperry]

Can you provide more details so I can try to get more info:
- what devices are you trying to purchase on?
- what country are you in and your mobile operator?


thanks,

[postmfm]

Hi,

two devices, 5530XM and X6.
Both on Vipnet - Croatia.

Purchasing via CC / MasterCard fails with that System Error.

[petrib]

Hi,

two devices, 5530XM and X6.
Both on Vipnet - Croatia.

Purchasing via CC / MasterCard fails with that System Error.

WAP or Internet access point (APN) in use? If one, have you tried the other? Does it work with WLAN (if the phone models in question support WLAN)?

[postmfm]

WAP or Internet access point (APN) in use? If one, have you tried the other? Does it work with WLAN (if the phone models in question support WLAN)?

Tried with WLAN only. I'll try with an APN, however I doubt access point type has anything to do with server-side problems with the payment service.

[petrib]

If you have a Croatian network operator's SIM card, is the credit card also issued by a Croatian bank?

Have you tried some other credit card?

[postmfm]

If you have a Croatian network operator's SIM card, is the credit card also issued by a Croatian bank?

Have you tried some other credit card?

Tested this today with Croatian-issued Visa, and two different MCs. Same results. I'm going to assume Ovi just won't take my money - fine, customer lost. However, I'm a publisher also, and don't like the possibility of "broken" markets.

[postmfm]

I am now receiving this error message as soon as I click on Buy and confirm password - before entering any CC details (at least it used to ask for CC details).

[SpeedNess]

I am also getting this error on n97 V22

[sh2sg]

this issue stays since May till now??? just tried (twice) to buy an app and given error "We are experiencing problems with the payment service" after confirm credit card info.

i am connecting thru telco (Starhub Singapore) 3G network, with Citibank Visa, that is successfully used to purchase Ovi Map license last year on the same machine (e71)

[sh2sg]

wrote to PublishToOvi.Support@nokia.com with screenshots few days ago, nobody follows up...

[damcav]

If you have a Croatian network operator's SIM card, is the credit card also issued by a Croatian bank?

Have you tried some other credit card?

I'm in Japan, I have a Japanese SIM and a UK credit card. Ovi store refuses to take my money. It used to though... what's going on?

[xlazom00]

Same here
But it's working fine when I create new account on ovi.

It's just a ovi store. service of NOKIA corp.