It appears that I already use this software! The Kondor USB cable packaging didn't say it contained "Mobile Action handset manager" but having checked the Kondor support page it is exactly what they use.
I have tried using it to get photos off my 7250 but there is no functionality to "browse" my phone and take files off it. It DOES allow me to download the files in the "graphics" folder, but not the "photos" folder. Which makes me mighty suspicious as to WHY it won't let me (see previous post: Nokia cashing in).
So either I am not using the program correctly or it doesn't do what I want it to.
There MUST be some software out there that can do this!
I'm actually using Nokia PC Suite 5.1 (in win XP) toghether with my 7250, and it works fine. When I browse the phone I have no problems at all accessing the photo-folder, copying photos from the phone to the PC or even from the PC to the phone. Your problem seems a little bit strange. Don't you even get to the photos if you move them to one of the folders you do access?
I'm use Nokia PC Suite 5.1 on win XP too. I cannot "browse" the phone at all. I have a "My Gallery" folder with appropriate subfolders but they are all empty and never seem to sync with my phone. It just seems to be a copy of the phone file structure on my PC, but without any files! It is more of a repository for me to drop files into which then get uploaded onto the phone rather than the other way round.
I have discovered that moving the photofrom the "photo" folder to the "graphics" folder works but I have to move each photo individually which is highly annoying. Pleasse explain to me which tool in Nokia PC Suite you use to browse your phone or how you download photos of it.
Ok. Now I think I understand your problem better. Under "Nokia Phone Browser" (where you have a link to "My Gallery", which is located on your PC) there's supposed to appear a new icon, with the name of your phone (in my case "Davids 7250"), every time you connect the phone to your computer. This icon disappears when disconnecting the phone. Clicking on this phone icon gets you to browsing the real phone memory, which looks similar to "My Gallery". Since you haven't been able to browse the phone this way I suppose the phone icon doesn't show up at all in your system. In that case I have no idea what's wrong. Maybe you should try to reinstall Nokia PC Suite or email the support at Club Nokia.
Yep - I don't get a phone icon so there must be a connection issue here... I can take that to technical support. Infact, just trying Nokia Connection Manager I get an error with "DataLayer.exe", some jargon about the "memory could not be 'written' ". Didn't notice THAT before. Possibly the underlying problem...
I have a 7250 and similar problems. When i first got it and installed pc suite on my works laptop using infrared, everything exept the gallery browsers worked, apart from one random time when all the photos appeared. Since then it hasn't worked, i jus bought a data cable for my pc (xp pro) and the same problem occurs, i can do everything in pc suite except get my photos. which is the only reason i bought the phone, nothing to do with it looking cool or anything!
Annoying thing is i'm off on holiday next week and i need to free up space for photos.
oh yeah and the nokia uk website is currently down so i can't get any support >
This is my first, and most likely my LAST nokia if things like this continue.
i've got exactly the same problem, here is the solution:
Remove (cancel) "datalayer" from your drive. After you have to open the "install.exe" from Pc suite 5,1. Clic on "repair" and go ahead. Restart your pc and it should work. ( It's an "administrator" problem of win XP)
Tech support called me back today, they suggested deleting everything in %dirpath%\My Documents\Nokia Phone Browser\ , rebooting and trying it again... and I could barely hide my amazement when it didn't work. The first time I've ever called a tech support number, and they ain't fixed it... I called them back and they said they'll call me back again within a coupla days.
Still, at least they replied promptly with a possible solution.
Oh yeah, and it may not be an xp problem on mine, as i have the same problem using two win98 laptops (IR or cable).