Ovi reports not working?

[ivanlitovski]

This reminds me of a situation at my first job while I was a student, in the nineties. They used flat text files and spreadsheets instead of proper databases and the code used to break all the time if the text wasn't formatted correctly or had interpunction. Needless to say, we had regular mini-meltdowns and an occasional big one. How bad was that code, how important the people who wrote it!

[pippo2010]

Now, not working for the last 7 days. Andrew, any comments?

I think we should stop bugging Andrew about reports as it doesn't speed up the problem resolution. Probably reports will be back after maintenance scheduled for December 9 (http://support.publish.nokia.com/?p=3742&type=alert)

[lostdev]

I think we should stop bugging Andrew about reports as it doesn't speed up the problem resolution. Probably reports will be back after maintenance scheduled for December 9 (http://support.publish.nokia.com/?p=3742&type=alert)

The problem is not in reports itself, but in sales drops they are accompanied by. It's a little frustrating, because last time when similar issue was observed I have a ~50% drop in sales because of invalid placement of my apps. Expecting sales drops again, and every single day of this issue costs me the money.

[juanmpmp]

The problem is not in reports itself, but in sales drops they are accompanied by. It's a little frustrating, because last time when similar issue was observed I have a ~50% drop in sales because of invalid placement of my apps. Expecting sales drops again, and every single day of this issue costs me the money.

Yes, this is the problem. I have ~50% drop in sales last time this issue was observed, too.

[Andrew Nokia]

Yes, this is the problem. I have ~50% drop in sales last time this issue was observed, too.

We are still trying to fix this on our end. We are dealing with this with the highest urgency. Sorry about the delay and I will update you all shortly.

[jrez]

Yes, this is the problem. I have ~50% drop in sales last time this issue was observed, too.

You mean in October compared with previous months?

[Andrew Nokia]

We're still trying to fix this issue. I apologize for the delay and inconvenience caused by this. Please check this post regularly for any updates.

[juanmpmp]

You mean in October compared with previous months?

I mean from the date of September 30 to October 11 compared with days before and after.

[Utumno]

Reports are not working for 12 days now. This can only mean two things:

a) the code is a hopeless spaghetti, the guy who hacked it left and now all they got is two incompetent wannabe-engineers who wouldn't spot a bug even if it was a two-inch long roach
b) they are taking their time to properly fix the root cause and carefully test par excellence to make absolutely sure this never happens again.

Take your pick. I am guessing a). It's probably similar case to what Ivan Litovski was taking about before - horribly broken code that assumes all kinds of things about various strings & variables, and if you dare to insert an unexpected character in the name of a product it goes belly up.

[pippo2010]

Hmm, reports do not work even after maintenance. By the way anyone knows if the problem with reports affect all developers in OVI store or just some of us?

[lostdev]

Hmm, reports do not work even after maintenance. By the way anyone knows if the problem with reports affect all developers in OVI store or just some of us?

I think that this problem affects all of us

[Maveric]

Hi Utumno, all

Sorry for the inconvenience and I can feel your pain.

I will perform an internal inquiry about this, and share any information with you.

Best,
Marko

[juanmpmp]

I think that this problem affects all of us

I don't think so. There are few developers complaining.

[pippo2010]

I don't think so. There are few developers complaining.

may be others use developer.support e-mail? Any way I also thought that number of affected developers is not that high

[Poly]

This recurrent issue definitively demands more attention from top management at Nokia.
It is far beyond the occasional bug.
Come on guys! This is the store for ''the next billion''.. remember?