Ovi reports not working?

**lostdev** · 2012-01-11, 10:28

It seems that there is only partial statistics available for last few days. Andrew, can you please clarify, is this a real cause, and when the remaining data will be repopulated?

**Andrew Nokia** · 2012-01-13, 19:09

Hi all,

For those who are experiencing missing data for their test purchases, please do the following:
1) Email developer.support@nokia.com
2) Provide the following in the email:
- Content link in Store
- Nokia username in the store
- Date/Time of Purchase
- Method of Purchase (Operator or Credit card)
- Mobile service provider

For those who are experiencing missing or partial data in the reports, please provide me with the link to your reports so I can investigate this further.

Sorry for all the inconveniences.

Andrew

**Andrew Nokia** · 2012-01-13, 19:16

Just to let you folks know, I'm currently on Facebook providing publishing assistance. If you have any questions, you may re-direct them there for a quicker response.

http://www.facebook.com/groups/12668...1152627530052/

**pippo2010** · 2012-01-17, 09:15

Originally Posted by Andrew Nokia

Hi all,

For those who are experiencing missing data for their test purchases, please do the following:
1) Email developer.support@nokia.com
2) Provide the following in the email:
- Content link in Store
- Nokia username in the store
- Date/Time of Purchase
- Method of Purchase (Operator or Credit card)
- Mobile service provider

For those who are experiencing missing or partial data in the reports, please provide me with the link to your reports so I can investigate this further.

Sorry for all the inconveniences.

Andrew

Hi Andrew, I did as you suggested, submitted request to developer.support@nokia.com with purchase details. As answer I've got (literally speaking) "Hey, look that day you had some purchases for that specific app, so why do you complain?" So the question is, do the Developer Support Team has access to real data from which online reports are generated? What was the purpose of sending all purchase info if it was not even used to check the situation? They just looked at online reports (that I see as well) and decided to say me everything is OK, despite the fact that purchase was not registered! How can we trust this system? It become frustrating...

**Andrew Nokia** · 2012-01-18, 19:47

Originally Posted by pippo2010

Hi Andrew, I did as you suggested, submitted request to developer.support@nokia.com with purchase details. As answer I've got (literally speaking) "Hey, look that day you had some purchases for that specific app, so why do you complain?" So the question is, do the Developer Support Team has access to real data from which online reports are generated? What was the purpose of sending all purchase info if it was not even used to check the situation? They just looked at online reports (that I see as well) and decided to say me everything is OK, despite the fact that purchase was not registered! How can we trust this system? It become frustrating...

I'm sorry to hear of this. Please send me the ticket reference number of that email. I will address this issue personally.

**pippo2010** · 2012-01-18, 20:23

Hi Andrew,

ticket number is #90906, country - The Netherlands. Thank you in advance for your help

**pippo2010** · 2012-01-22, 11:28

Just to let everyone know. My test purchase was located in the database and online reports but listed under totally different country (I live in The Netehrlands, purchase is listed under Germany). So, for those who miss test purchases it could be same issue. Andrew is trying to understand the reason of wrongly detected country.

**DreadDog** · 2012-01-23, 05:07

In the last weekend stopped working update statistics on paid applications again.

**Andrew Nokia** · 2012-01-23, 21:05

Originally Posted by pippo2010

Just to let everyone know. My test purchase was located in the database and online reports but listed under totally different country (I live in The Netehrlands, purchase is listed under Germany). So, for those who miss test purchases it could be same issue. Andrew is trying to understand the reason of wrongly detected country.

Now I know who you are

**pippo2010** · 2012-01-23, 21:22

Originally Posted by Andrew Nokia

Now I know who you are

I thought you already guessed about it. Sorry I use too many different names/logins in different places

**Andrew Nokia** · 2012-01-23, 21:47

Originally Posted by DreadDog

In the last weekend stopped working update statistics on paid applications again.

Are you sure about this? I've just checked your reports and they seem to be updating fine.

**pippo2010** · 2012-01-23, 21:53

For me reports are not updated for yesterday (January 22) yet

**Andrew Nokia** · 2012-01-23, 23:20

Originally Posted by pippo2010

For me reports are not updated for yesterday (January 22) yet

It usually takes 24 hours for the reports to fully capture the data. Let me know if this does not update by tomorrow and I'll look into this further.

**flotron** · 2012-01-23, 23:41

What are test purchases?

**wizard_hu_** · 2012-01-24, 12:02

I assume it is nothing special: you create a new account and buy your own application. Then wait for the purchase to appear in the reports.

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