Ovi reports not working?

**Poly** · 2012-02-07, 12:33

It took me 7 minutes just to authenticate login..as usual, sales start going down and then disappear....

**magine** · 2012-02-07, 12:56

It takes long time to login and sometimes failed
Reports not working again

Originally Posted by Poly

It took me 7 minutes just to authenticate login..as usual, sales start going down and then disappear....

**SieMotNok** · 2012-02-07, 13:13

Originally Posted by SieMotNok

Is there currently a maintenance going on?

I just got some data in reports...seems like they are lagging by a day...

**Andrew Nokia** · 2012-02-16, 01:10

Originally Posted by SieMotNok

I just got some data in reports...seems like they are lagging by a day...

The online reporting tool for paid content is experiencing a delay that is observed to be more than 24 hours. We are diligently working on getting the reports up-to-date and will provide you with additional information when we have further news. Please note that your download reports for free content is not affected.

We apologize for the inconvenience caused by this matter. We will be updating this post when we receive further information - http://support.publish.nokia.com/?p=4065&type=alert.

**cdutly** · 2012-03-01, 05:18

Originally Posted by Andrew Nokia

The online reporting tool for paid content is experiencing a delay that is observed to be more than 24 hours. We are diligently working on getting the reports up-to-date and will provide you with additional information when we have further news. Please note that your download reports for free content is not affected.

We apologize for the inconvenience caused by this matter. We will be updating this post when we receive further information - http://support.publish.nokia.com/?p=4065&type=alert.

Dear Nokia support,

I am sufferring from 50% to 70% sale drop on paied items from Jan. 23th. Do you have any commnet on this?

**lostdev** · 2012-03-01, 13:16

Originally Posted by cdutly

Dear Nokia support,

I am sufferring from 50% to 70% sale drop on paied items from Jan. 23th. Do you have any commnet on this?

See this thread:

http://www.developer.nokia.com/Commu...rts-statistics

May of us are suffering from this.

**Jon Heron** · 2012-03-07, 14:08

I have not seen any sales since March 1st and the reports bubble on the main (Home) page of the publisher control panel never loads, just sits there with the graphic spinning...
Anyone else having these issues?
Cheers,
Jon

**pippo2010** · 2012-03-07, 21:29

Yep, spinning bubble seems to be a new feature of Online Reports for now

Becoming serious, after update reports are quite buggy and some things are not working properly yet. But it seems they fixing them every day.
About sales, I personally have them, low but they definitely exist.

**Maveric** · 2012-03-08, 07:55

Hi there, Jon

Sorry for any inconvenience regarding the sales reports, and thank you for notifying about this.

I have contacted the team responsible and we should expect an update here soon.

Best Regards,
Marko

**waynes2011** · 2012-03-08, 18:57

The situation is the same here.
After login to the publisher account, the reports can never finish loading and we can only see graphical spinning and no data.
This situation already existed for about a week or so.
Hope Nokia staff can notice this problem and fix it ASAP.
Thanks.

Originally Posted by Jon Heron

I have not seen any sales since March 1st and the reports bubble on the main (Home) page of the publisher control panel never loads, just sits there with the graphic spinning...
Anyone else having these issues?
Cheers,
Jon

**lg21** · 2012-03-10, 00:46

Click the reports tab then it loads, for some reason its broken on the home page

**DreadDog** · 2012-03-21, 04:11

Ovi reports stops updating a paid applications statistics since 20/03/2012. Have anyone the same issue?

**indome** · 2012-03-21, 05:25

Originally Posted by DreadDog

Ovi reports stops updating a paid applications statistics since 20/03/2012. Have anyone the same issue?

Yes its not updating

**bjakuja** · 2012-03-21, 15:50

In my case reports are partially updated for 19.03 and not updated for 20.03

**Jon Heron** · 2012-03-22, 01:34

Mine is also still broken, I tried clearing the cache in my browser too (firefox) and still the same thing, spinning graphic since about March 1...
Jon

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