Ovi reports not working?

[Kalkat]

We are now a week short of 1 months since our app was launched, and we still cannot see ANY statistics in Ovi Publish reporting. All we get from Support team is a copy pasted mail saying how they have no idea when this bug would be fixed and how we are the most important thing for them.
Yeah sure, as if we are ever gonna try to build anything else for Nokia ever. It is sad to see Nokia breaking down from top to bottom, across almost all levels.

[jscurtis]

I have seen this problem with every new app I publish.
Just keep emailing OVI and it will appear and you will see all the data from the date you are first published.

[naveen_r6]

Are the reports not working again

[balagopalks]

Are the reports not working again

Tried it just now and it works fine. Which browser are you using ?

Regards
Gopal

[pixsta]

Yep, they aren't working since yesterday.

[naveen_r6]

I am able to access the reports, but the estimated revenue reports data is not updated since yesterday

[naveen_r6]

Looks like a reporting glitch again

[balagopalks]

May be you should try some time later then..

Regards
Gopal

[mstream]

OVI reports do not work again.
They have not been updated since 3 days. I even purchased one of my apps myself, that order has not appeared, reports are just empty!

[jscurtis]

yes broken again.

Last update was on the 10 August, since then they have stopped updating.
I have emailed Ovi Publisher Support.

Gopal, are you able to check out this problem, and contact OVI ?

regards

[zoovision]

I'm seeing the same issue. Any official word on when they will be fixed?

[juanmpmp]

today, all is OK

[nokiaCurtis]

Our valued publishers,

My name is Curtis and I speak on behalf of the Nokia Publish Support Team. We understand this may have dire effects on the Nokia Publishing experience and are deeply regretful for the frustrations this situation may have caused.

As you all may know, the online reporting tool has been experiencing issues displaying the estimated revenues. This is due to complications in the data synchronizing process since the maintenance performed on the 16th of June 2011. The Nokia Development team is currently investigating the root cause and is diligently working to restore all data to its original state. Please be assured that this is held to the highest importance in our attempts to provide you with a good publisher experience.

We understand the severity of this problem and we are doing everything in our power to ensure that the reporting tool functions accordingly again. Note that this is merely a synchronization issue and no actual revenue is being lost during this period.

For those who have recently published an application on the store, note that it takes approximately three days for your estimated revenue to surface on the Ovi Publish tool. In this case, we ask you to kindly allow the system to generate the revenue reports accurately.

We ask for your continued patience and kind understanding while we work to resolve this issue. In the meantime, the Publisher Support Team would like to extend a heartfelt thanks to all of you for being integral part of the Ovi experience.

Best Regards,
Curtis

[pippo2010]

Dear Curtis,

thank you for the official statement from the Nokia Publish Support Team. Just extra question regarding reports, it seems that not just revenues updated with some delays, but also some of MeeGo apps generating wrong reports. For one of my MeeGo application reporting system continuously replying "content was not published yet", even if I see downloads. The other MeeGo app reports that 50% of users were using Symbian^3 devices. I thought MeeGo and Symbian^3 are incompatible systems Are all these problems also related to synchronization? Thank you

[Andrew Nokia]

Dear Curtis,

thank you for the official statement from the Nokia Publish Support Team. Just extra question regarding reports, it seems that not just revenues updated with some delays, but also some of MeeGo apps generating wrong reports. For one of my MeeGo application reporting system continuously replying "content was not published yet", even if I see downloads. The other MeeGo app reports that 50% of users were using Symbian^3 devices. I thought MeeGo and Symbian^3 are incompatible systems Are all these problems also related to synchronization? Thank you

Hi pippo2010,

This may be unrelated to the online reporting issue and we may be able to help you get your content properly published on the store. Please sent an email to Nokia Publish support with your content item name and we should be able to get it back on track if it is indeed a separate issue.

Note however that the online reporting tool does include data during the testing phase done by the operation team. Therefore your download numbers may increase even though your application has not been published yet.

Regardless, please send an email to the Support team and we will investigate this further.

Andrew