I submitted my content item. Why can't I see my content item in Ovi Store?

[Tiger54]

This is the FAQ question.

I don't know if there is something wrong with my app, but maybe you need to update the answer.

It is not the first time it happens, and I don't know why it happens. I was thinking, that once the app pass all QA tests, it will be show in the store. But with the leatest updates, sometimes the app pass all tests but it will not be uploaded to the store

On Jun 5th 2011 21:11 UTC XXXXX changed Qt file from 'YYYY_installer.sis' to YYYY_installer.sis'.
ZZZZZZ (NS-QA) (Jun 13th 2011 05:29 UTC) Passed QA.

Now I see:

YYYYY (Display: YYYYY)
a Qt Based Application in Ovi Store Latest update on Jun 13th 2011 05:29 UTC
Submitted by XXXXXXXXX

QA Overview
Item: Passed
Files: 1 passed

Publication
Item: Not published
Files: 0 / 1 published

It passed all tests, but after 4 days (or 12 days from submitting) it is still not available.

I was always thinking, that once the app pass all tests, the app is automatically show in the store?

[pixsta]

I think that's normal behavior. Sometimes it takes more a week that the item gets published after it has passed all tests.

[Tiger54]

Ok, it is good to know it
Because it is not reported, that after all QA-tests it doesn't appear on the store.

My main problem is this one:
- I made a new version of my app, from version 1.0 to 2.0. I redesigned completly the graphics on the app.

If I change the metadata, users see a new screenshot but will download the old app. If I update the metadata after they accept the app, users see my old screenshots and will download a new app :/

[pixsta]

yep, I have exact the same problem which causes confusion on the user side and sometimes even negativ reviews.

[OviStewey]

Hi

Please give the content a couple of days to surface on the Ovi Store.

Thank you

[Tiger54]

Yes, of course I will give a couple of days

But I don't know why it is not anymore published after it has passed all tests.

There was 3 steps at beginning, now there are 4 steps:


What is happening on the 4th step?

[symbianyucca]

As with everything there are processes that needs to be followed and multiple people and teams that are doing their parts. For example if your application is using Ovi free signing, there would be additional steps for it etc. Also there are probably more steps on different processes that needs to be handled in order everything to work accordingly.

of course Ovi store is working on minimizing all delays.

[Tiger54]

On Jun 5th 2011 21:11 UTC XXXXX changed Qt file from 'YYYY_installer.sis' to YYYY_installer.sis'.

YYYYY (Display: YYYYY)
a Qt Based Application in Ovi Store Latest update on Jun 13th 2011 05:29 UTC
Submitted by XXXXXXXXX

QA Overview
Item: Passed
Files: 1 passed

Publication
Item: Not published
Files: 0 / 1 published It passed all tests

Jun 5th - submitted to OVI store
Jun 13th - accepted and passed all QA tests
Jun 24th - no trace of this app in the store

What du you think... Is it time to write to OVI or give them another coulpe of days?

[symbianyucca]

that sounds bad, I would write email to publicer support, and identifying the content and asking for help and clarification.

[Tiger54]

Yuppie!
Thank you Yucca, I wrote to the support... Now it is online

[Tiger54]

It was unpublished again...

Sad, really sad!

[Andrew Nokia]

Hi Tiger54,

Is this issue resolved yet? If not, can you please email the Nokia Publish Support team with the content item name in question so we can investigate this further? Conversely, if you can send me a private message and let me know the name of your content item, I can try to help you with this issue.

Andrew

[Tiger54]

Hi Andrew,
thanks for your help.
Yes, it was resolved. After 4 months they said that it will never published on the store because the Elpo-app was too funny.
I am not happy with the decision, but it is resolved.