Paid content went for free on 1st October

[pixsta]

Yep, same here. The number of sales starting with Sept. 30th is less than half of the sales before. Also the estimated revenue is much lower (even when considering only the lower sales rates).

[fredericobsantos]

Today's numbers are somewhat fixed I would say BUT the previous days continue to not show any info. This is very alarming.

Also, my September numbers are quite okay. I guess it started hitting others earlier.

[lostdev]

As I can see, there are still sales drops, however money for yesterday seems to be accounted.

[pippo2010]

For me everything still the same, zeros for paid and strong decline in free content. And no updates for previous days

[naveen_r6]

I am facing the same situation, reports are somewhat correct today, but still its 0 for some countries

[magine]

I am facing the same situation, reports are somewhat correct today, but still its 0 for some countries

What's the meaning of some what correct?

[fredericobsantos]

What's the meaning of some what correct?

I'd say it means what he says afterwards, like me, I see many sales with 0€ (from the previous days) while yesterday's sales appear correctly displayed.

[magine]

I'd say it means what he says afterwards, like me, I see many sales with 0€ (from the previous days) while yesterday's sales appear correctly displayed.

The 04th.Oct's sales seems correctly displayed.I have saw the reports csv file,only a little 0.00€ exists. But the 1,2,3th.Oct's sales are still incorrect and the sales of these days are much lower than before.

[fredericobsantos]

The 04th.Oct's sales seems correctly displayed.I have saw the reports csv file,only a little 0.00€ exists. But the 1,2,3th.Oct's sales are still incorrect and the sales of these days are much lower than before.

I assume the 0.00€ in the CSV files are refunds. However this is a completely different matter. I really think Nokia screwed up big time and we won't see/receive the money from those days.

[pippo2010]

It would be really nice if someone from Nokia explains the problem. Is it some re-downloads that were erroneously registered as purchases, reporting system error (so basically cosmetic error) or there is a real failure in purchase system itself, so the content really went for free?

[Andrew Nokia]

It would be really nice if someone from Nokia explains the problem. Is it some re-downloads that were erroneously registered as purchases, reporting system error (so basically cosmetic error) or there is a real failure in purchase system itself, so the content really went for free?

Hi all,

We are still awaiting the official word from the R&D team on this problem. This is most likely a front-end issue and there should not be able any impact on your actual transactions. I do apologize for the alarm caused by this and will revert to the boards immediately once I hear confirmation of this problem.

Andrew

[naveen_r6]

What's the meaning of some what correct?

For some countries on october 4th the report is showing correct data. But for other countries its still shows 0€. Also the download numbers have reduced considerably.

[juanmpmp]

Dear Andrew,

It looks like problem was not resolved. Do you have any comments regarding this situation? Thank you in advance

[fredericobsantos]

My stats for the couple last days have been fixed as far as I can see. However, the previous days are still displaying a revenue gap. Still awaiting feedback.

[Andrew Nokia]

Dear Andrew,

It looks like problem was not resolved. Do you have any comments regarding this situation? Thank you in advance

Hi all,

We have posted an official announcement on this issue - http://www.developer.nokia.com/Commu...of-0-%E2%82%AC.

Please check the support page at http://support.publish.ovi.com/?p=2130&type=alert for any updates on this issue. We apologize for the inconvenience caused by this.

Andrew