If it is the former, any unpaid amounts accounts for operator payments not yet received by Nokia. This pending amounts will be issued to you in subsequent payout cycles when Nokia receives the payment from the operator partners.
If it is the latter, please email us at firstname.lastname@example.org and we will investigate if there's an issue with your payment.
For those who have been experiencing lower than average sales for the period of 29th Sept to 11th Oct, please send me a private message and provide me with your publisher name so we can consolidate the reports for all affected publishers. This will help us resolve this as soon as possible.
I apologize for the inconveniences caused by this matter and I look forward to receiving your messages.
Unfortunately we are still looking into this problem. I am unable to confirm if your drop in payments versus your increase in estimate revenue is due to a larger portion of operator billing transactions or not. I am continuously asking for updates from the Nokia Development team on the status of this.
Did you happen to send an email to email@example.com? If so, can you provide me with the ticket reference number? I will ask the payment specialist to analyze your breakdown report and perhaps see if there are any pending payments to be expected on the credit card component as well as any released operator payments.
I apologize for keeping you all waiting for this long.
Thank you.I have sent a mail to support team.
Last edited by magine; 2011-11-07 at 14:12.
My problem is basically the same as Magine, (see posting#8 for my graph). As you can see I have data from 2009 and you can clearly see the four month delay between estimated revenue and payments until the last two months payments which do not make any sense. I have emailed developer.support with more details but I have had no response.
I'm unsure if you have provided me this before. Can you give me your email address used to contact the support team and/or the ticket reference number of the support ticket? Can you also provide your company name so I can review this on my end?
Same situation here. Revenue raughly flat in the last few months, but payments silly small.
At this moment, over 30% of all my revenue since 2009 has not been paid, even though my sales have been more or less flat for about 10 months.
The problem is that the system is so roundabout and awkward that there is no way to tell if there is a problem or not. Every time I raise this with publisher support I get the same boilerplate about operator revenue delays. It takes a few round trips to just explain the problem.
Sorry about that! I have cleared my inbox now.
Curiously I can't seem to find your publisher name in our system. Can you please send me a private message with your email address?