"System error" message is displayed after or during the installation of symbian app

[GTO_India]

ISSUE#2: SUMMARY: The application does not launch, error message "System error" is displayed.
STEPS TO REPRODUCE: .
1. Download the content OTA.
2. Install the content.
3. Launch the application.
ACTUAL RESULTS: The application does not launch at all, the following error message is displayed: "System error"
EXPECTED RESULT: The application is installed and launched properly. The user is able to run the content without any errors.
AFFECTED DEVICES: All devices.
ISSUE#3: SUMMARY: A warning message: "Application not compatible with phone. Continue anyway?" is displayed at installation.
ACTUAL RESULT: A warning message is displayed when installing the content file: "Application not compatible with phone. Continue anyway?".
EXPECTED RESULT: The application is downloaded and installed on the device without any issues. Any error or warning messages should not be displayed during installation.
AFFECTED DEVICES: Symbian^3 devices.

[teemup]

The first issue is because you have a bug in your application.

For the second one: Are you making a Symbian C++ application?

Because it seems to me that you are missing the compatibility statement from the PKG file:
[0x20022E6D], 0, 0, 0, {"Symbian^3 ProductID"}

Add that under where you defined the Vendor name.

If you are making a Qt application then that is more strange.
Which one are you making?

Please remember that you should really test out your application on all the devices you plan to release it in. You can use the Remote Device Access here in developer.nokia.com.

[GTO_India]

[0x20022E6D], 0, 0, 0, {"Symbian^3 ProductID"} is for symbain 3 right? yes it is symbian c++ application.

[mahbub_s60]

ISSUE#2: SUMMARY: The application does not launch, error message "System error" is displayed.
......
AFFECTED DEVICES: Symbian^3 devices.

One reason could be for example you don't have exe in the pkg (you have the icon underlying exe is missing) or it could not load the exe due to various reasons (your app could not be initialized properly and leave or exited or you did not handle the Symbian leave properly in your code).

[GTO_India]

Ok I have corrected that yesterday in th .pkg file including .mif and .rsc files in the .pkg file and in .rss of my application.

[GTO_India]

"your app could not be initialized properly and leave or exited or you did not handle the Symbian leave properly in your code"


Iam not getting you clearly......

[mahbub_s60]

There could be several reasons just one example
void CBTObjectExchangeAppUi::ConstructL()
{
iMyLeavingObject = CLeavingObject::NewL(*this);
}
// If it fails ( means leave just an example, your case coudl be different) it might give you same side effect. You can use file logger or On device debugging to check at which point your app fails when you start the app.
Check in your appUI construct function and make sure nothing is leaving and if it leaves then handled it for example with trap




}

[GTO_India]

in present case it is as below:


iAppView = CApp1AppView::NewL(ClientRect());

[GTO_India]

iAppView = CApp1AppView::NewL(ClientRect());

// Create a file to write the text to
TInt err = CCoeEnv::Static()->FsSession().MkDirAll(KFileName);
if ((KErrNone != err) && (KErrAlreadyExists != err))
{
return;
}

RFile file;
err = file.Replace(CCoeEnv::Static()->FsSession(), KFileName, EFileWrite);
CleanupClosePushL(file);

[mahbub_s60]

Hi,
You can take a look in this thread how we can take a log with file system. If your application works with emulator then you can clean (means remove the binary, rsc etc generated by your project) and run it again. You might see or re produce it.

If it does not work on emulator then you have to use phone and take a look in this thread.
http://www.developer.nokia.com/Commu...ogger&p=718761

[GTO_India]

Ima not getting you . I tried to debug it says TRKProtoColPlugin Unable to download the .exe

[mahbub_s60]

Hi,

Try the steps in post #2 of the following link, you should be able to locate your problem, if this does not help ask from somebody physically or send your project to me, mahbubur.rahman (@ at) nokia.com

http://www.developer.nokia.com/Commu...ogger&p=718761
This will create system error if you put this line in AppUi::ConstructL()
User::Leave(-2);
But the leave can happen for many reasons that depends on your application.

[GTO_India]

Ii have sent PM to your email just now regarding publishing of my contents.

[wizard_hu_]

Mahbub must be happy now.

[GTO_India]

Hi wizard Y contents QA failed again . what do you mean mahbub must b happy ?