(Resolved) Let us know if you have not received a response from Nokia Publish Support

[Andrew Nokia]

We have recently re-configured our support email server to fix the issue with publishers not being able to receive our responses. If you have sent in a request after 1st of November and have not received a response since then, please post here and provide your ticket reference number found in the automated response email.

If you did not receive an automated response email and are unable to provide the ticket reference number, please send me a private message and provide the email address used to contact the support team.

I apologize for the inconvenience caused by this matter.

Andrew

[ruchaitu]

Hey,
not even the ticket reference number. i was trying to contact since sep.

[Andrew Nokia]

Hey,
not even the ticket reference number. i was trying to contact since sep.

Can you please provide the subject of the email you sent to us? You may also send me a private message and provide me with your email address so I can locate your inquiry in our ticketing database.

Andrew

[ruchaitu]

i already sent you a private message i found the ticket number in the subject line "[Nokia Publish Support #81566] reg new certificates"
hop this helps.

[Andrew Nokia]

i already sent you a private message i found the ticket number in the subject line "[Nokia Publish Support #81566] reg new certificates"
hop this helps.

Hi ruchaitu,

I've asked the support specialist to resend his response via an alternate email address. Can you verify if you have received your developer certificate?

Andrew

[ruchaitu]

Nope. haven't recieved any reply.
i will send an email to the new developer support email address again.

[patrickfrei]

I've already sent a request for a new ovi certificate to "developer.support@nokia.com" twice (on October 8, 2011 at 02:31pm and on November 1, 2011 at 21:11pm) but unfortunately never received a confirmation from the ticketing system nor any other answer. Tonight, I've sent a request again but didn't receive a ticket. Can you help me?

[Andrew Nokia]

Nope. haven't recieved any reply.
i will send an email to the new developer support email address again.

Can you check your email once more? The Support specialist has resent the certificate via an alternate email address.

Looking forward to your confirmation.

Andirew

[Andrew Nokia]

I've already sent a request for a new ovi certificate to "developer.support@nokia.com" twice (on October 8, 2011 at 02:31pm and on November 1, 2011 at 21:11pm) but unfortunately never received a confirmation from the ticketing system nor any other answer. Tonight, I've sent a request again but didn't receive a ticket. Can you help me?

Can you send me a private message with your email address so I can search our database for your ticket? I apologize for the inconvenience.

Andrew

[ruchaitu]

andrew,
any update on this?

[Andrew Nokia]

andrew,
any update on this?

Hi Ruchaitu,

Did you not receive the certificate? I had asked support specialist Jonathan to send this via an alternate email address. Can you check your junk/spam folder just in case?

Regardless, he is resending you a new one right now. Please let me know if you have not received this by today.

Andrew

[n2011a]

Hi Andrew,

I sent an email to Support like a week back regarding an urgent issue for publishing my app to Ovi store. I have not heard back. I have PN'ed you the content of the email. Please refer to it and kindly respond.

Thanks,
an

[Andrew Nokia]

Hi all,

We have made fixes to our mail configuration and you should be able to receive email from the developer.support@nokia.com mailbox. For all inquiries sent before the 14th of November that has not received a response, please provide me with your ticket reference number or email address and we will resend our responses once more.

I thank you for all the patience you have shown us in this matter and apologize for any inconvenience caused during this process.

[Andrew Nokia]

Hi publishers!

Are any of you still having issues getting our responses? Please let me know!

Andrew

[indome]

Hi Andrew,
Can you please check this ticket #83022