Long approval delays

**icewood** · 2012-02-21, 15:17

Is anyone else having long approval delays for acceptance? I submitted my app for approval 9 days ago. Three days later the QA Details reported 100% passed. Since then no progress has happened. Should I continue to wait?

**balagopalks** · 2012-02-21, 20:43

What is your app content type ?

Regards
Gopal

**icewood** · 2012-02-21, 21:00

The content item type for this particular case (or actually two of them) is Qt Based Application (x-epoc/x-sisx-app).

**Andrew Nokia** · 2012-02-21, 21:40

What's the content ID? I'll check it out and revert back to you.

**icewood** · 2012-02-22, 05:58

Thanks Andrew, the items are item #x and #x.

**icewood** · 2012-02-23, 06:05

No answer from anybody and the items are still not published after being pending for 11 days. I sent support request to the official e-mail address.

**Andrew Nokia** · 2012-02-24, 22:05

Originally Posted by icewood

Thanks Andrew, the items are item #x and #x.

Sorry, I didn't get the IDs quite in time. What's the email ticket number? I'll look for the details there.

**icewood** · 2012-02-25, 08:18

No problem, I just don't want be associated with the items publicly. The email ticket number is #97124. Thanks for looking into this. The response email didn't really provide any help and the items are still not published, after 13 days.

**icewood** · 2012-02-28, 19:14

Still no progress and no help from anyone. 16 days and counting...

**paddawan** · 2012-02-29, 12:54

The delays are certainly frustrating and compounded by non-sensical QA failures when QA staff actually do get to them. I have twice had the application now fail despite previously being approved. We have just changed our corporate branding. Absolutely crazy.

**mdwh** · 2012-03-01, 23:41

I had been noticing a similar thing - I currently have two applications in submission currently at 9 and 12 working days. Previously I've had no trouble having things approved in less than 7 working days...

(Qt based apps, content files 440626 and 438331.)

They can't all be off in Barcelona

**ovi_store_india** · 2012-03-05, 14:38

anybody got any reply from OVI support team? Content items are still pending for almost 3 weeks.

**Maveric** · 2012-03-09, 07:15

Hi there,

Sorry for the inconvenience and delay. I have informed the team and someone should get back to you shortly.

Best Regards,
Marko

**Jon Heron** · 2012-03-09, 12:28

Originally Posted by ovi_store_india

anybody got any reply from OVI support team? Content items are still pending for almost 3 weeks.

Nope, no reply....
In the mean time, as of this morning, they have finished publishing all the minor updates I pushed out for other apps (I uploaded these after the new app)... So now only the new app is left for review... There appears to be no order of priority....
Marko, Thanks for looking into this!
Cheers,
Jon

**icewood** · 2012-03-09, 15:01

For me, it's been 26 days now. I didn't publish new apps, just updated old ones. I hope someone would act on this issue. Obviously there is something wrong with the process.

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