Technical Support Engineer urgently required for this Mobile Telecommunications Software House. Role responsibilities include:
Role responsibilities include:
Record and track customer support requests using internal systems, and ensure that all issues receive an appropriate and timely response based on the severity of the problem.
Build a knowledge base to assist with responses to customer support requests.
Diagnose customer support issues and find workarounds where possible.
Escalate issues to software engineering team, where necessary.
Ensure that information about the customer gathered as part of the regular support activity is kept up to date in internal systems.
Work hours for this role will normally start at 8 am. The role may also include some shift / on-call work.
Candidates must have the following skills and experience:
Technical knowledge of mobile data communications.
Demonstrable experience of supporting Mobile Software Applications.
They are particularly interested in candidates who have experience of Business-2-Business Support. Experience of supporting business customers' use of software systems, and a knowledge of 'best practice' support procedures.
Candidates must have a knowledge of Servers and their use within mobile data communication.
Candidates must be technically competent. This is a small company and the successful candidate will be required to be multi-skilled and flexible in their approach to work.
Strong customer focus, with a willingness to 'own the problem' until it is satisfactorily resolved.
Excellent communications skills (verbal and written)
Please contact Phil Parkinson. Email: firstname.lastname@example.org. DDL: (01273) 749495