Nokia Developer Technical Support offers technical expertise to mobile developers during the application development process.
We recommend you to utilize the following free resources before using the technical support service:
Technical Support is designed to solve a specific problem or answer a focused technical question, on a case-by-case basis, and is a dedicated channel to quickly resolve difficult technical issues. Each ticket is assigned to a specific engineer, and puts you on the inside track with Nokia platform expertise. There is no money-back guarantee if there is no solution for a support case, but the number of issues we are not able to resolve are extremely small, and due often to platform limitations.
When you open a support ticket, we will ask for some more information about you and extend your basic User Profile to be able to handle the support request. It does not take much time. For those users already taking part in our developer programs – we already will have all the info needed.
Typical cases resolved by technical support cover Nokia-specific hardware or API issues, software performance, and porting issues.
We also host community areas in our discussions and our wiki that allow developers to discuss and share solutions.
Bug reporting
We appreciate the time developers take to submit bug reports related to Nokia platforms, and encourage input on bugs found on our platforms. These submissions are analyzed by technical experts, and the resulting technical solutions and known issues are published in the Nokia Developer Knowledge Base. Bug reports are filed into different platform streams. We ask that the developer submitting a bug creates an account with the Bugzilla tool – so that we can track and report back any progress.
Please note that bug reporting does not initiate individual technical support and that Nokia does not guarantee availability of bug fixes for a given release.
