Nokia Developer Technical Support offers technical expertise to mobile developers during the application development process.
We recommend you to utilize the following free resources before using the technical support service:
Technical Support is designed to solve a specific problem or answer a focused technical question, on a case-by-case basis and is a dedicated channel through which to quickly resolve difficult technical issues. Each ticket is assigned to a specific engineer, and puts you on the inside track with Nokia platform expertise. There is no money-back guarantee if there is no solution for a support case, but the number of issues we are not able to resolve are extremely small, and due often to platform limitations.
When you open a support ticket – we will ask for some more information about you – and extend your basic User Profile to be able to handle the support request. It does not take much time. For those users already taking part in our developer programs – we already will have all the info needed.
Typical cases resolved by technical support cover Symbian, Qt and Java ME – and feature app and middleware issues, issues with Qt Quick and Qt Mobility, and specific JSR or feature implementations in Series 40 devices and documentation.
| Technologies covered by Technical Support |
|---|
| Qt for Symbian and Nokia N9 |
| Symbian C++ |
| Java ME for Series 40 and Symbian |
| Web development + WRT Widgets |
| Service API's |
If you are having trouble accessing any of these services, please contact forumnokiacrm@nokia.com.
For any technology not listed above – we host community areas in our discussions and wiki that allow developers to discuss and share solutions.
API partnering requests
Api partnering is sometimes required to gain access to device capabilities that are not available as a part of the public SDK. With API partnering, a company can apply for an internal Symbian C++ API. The API is partnered for one platform release at a time and concerns a single project. A partnering request is initiated by submitting a support request – and dialog with our team.
Mainly, an API partnering request is used when a technical support request cannot be solved via public APIs. A support request will be changed to an API partnering request. A support ticket may be used individually when there is a need to renew the Limited License Agreement (LLA); for example, when the API would be used in another project.
An LLA with Nokia needs to be signed when a company is applying for an internal Symbian API. Note that there is no binary- or functional-compatibility promise or support promise for partnered APIs.
Frequently partnered APIs are accessible via SDK API plug-in packages.
Bug reporting
We appreciate the time developers take to submit bug reports related to Nokia platforms, and encourage input on bugs found on our platforms. These submissions are analyzed by technical experts, and the resulting technical solutions and known issues are published in the Nokia Developer Knowledge Base. Bug reports are filed into different platform streams. We ask that the developer submitting a bug creates an account with the Bugzilla tool – so that we can track and report back any progress.
Please note that bug reporting does not initiate individual technical support and that Nokia does not guarantee availability of bug fixes for a given release.
